Data Processing Agreement
TakeNote Ltd Data Processing Agreement (DPA) - effective date 2026
Agreement Between
TakeNote Ltd ("Processor") — a company registered in England and Wales, with registered office at 7 Bell Yard, London WC2A 2JR
and [Client Name] ("Controller") — a company registered in England and Wales, with registered office at [Address]
Recitals
A. The Controller is an FCA-authorised firm that provides financial advisory services to its clients and processes personal data in connection with those services.
B. The Processor provides AI-powered meeting transcription, summarisation, and compliance documentation services under the trading name "TakeNote" (the "Services").
C. In the course of providing the Services, the Processor will process personal data on behalf of the Controller.
D. The Parties wish to enter into this Data Processing Agreement to ensure that such processing complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection legislation.
E. This Agreement supplements and forms part of the principal service agreement between the Parties (the "Principal Agreement").
Key Terms & Definitions
Applicable Data Protection Law
The UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and any other legislation relating to personal data and privacy which applies to the processing of personal data under this Agreement.
Client Data
All personal data processed by the Processor on behalf of the Controller in connection with the Services, including but not limited to meeting recordings, transcriptions, summaries, and any associated metadata.
Data Subject
An identified or identifiable natural person whose personal data is processed under this Agreement, including the Controller's clients, employees, and other meeting participants.
Personal Data Breach
A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored, or otherwise processed.
Scope and Purpose
This Agreement sets out the terms on which the Processor shall process Client Data on behalf of the Controller in connection with the provision of the Services.
The Processor shall process Client Data only for the purposes described in this Agreement and the Principal Agreement, and shall not process Client Data for any other purpose unless required to do so by Applicable Data Protection Law.
The Processor acknowledges that the Controller is an FCA-authorised firm and that Client Data may include sensitive financial information and records subject to regulatory retention requirements under MiFID II and FCA rules.
Processing Instructions
The Controller instructs the Processor to process Client Data for the following purposes:
- •Recording and capturing audio from client meetings conducted via video conferencing platforms (Microsoft Teams, Zoom, Google Meet) or in-person via the mobile application
- •Transcribing meeting audio using AI-powered speech-to-text technology
- •Identifying and labelling speakers within the transcription
- •Generating structured meeting summaries, including FCA-compliant suitability notes, risk profile documentation, capacity for loss assessments, vulnerable customer indicators, and action items
- •Storing transcriptions, summaries, and associated metadata securely within the UK for the retention period specified by the Controller (default: five years, in accordance with MiFID II requirements)
- •Providing search, retrieval, and export functionality to authorised users of the Controller
- •Generating compliance reports, audit exports, and dashboard analytics for the Controller's compliance function
Security Measures
The Processor shall implement and maintain technical and organisational security measures, taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing.
Technical Security Measures Include:
- ✓All Client Data processed and stored exclusively within the United Kingdom on Microsoft Azure UK South infrastructure
- ✓AES-256 encryption at rest and TLS 1.3 or higher in transit
- ✓Encryption keys managed through Azure Key Vault with automatic key rotation
- ✓Multi-factor authentication enforced for all user accounts
- ✓Role-based access controls ensuring advisers access only their own records while compliance officers have firm-wide visibility
- ✓Immutable audit trails recording user identity, action, timestamp, and IP address
- ✓Annual penetration testing by CREST-accredited independent firm
- ✓SOC 2 Type II certification maintained throughout the term
Personal Data Breach Notification
The Processor shall notify the Controller without undue delay, and in any event within 24 hours, after becoming aware of a Personal Data Breach affecting Client Data.
The notification shall include:
- • A description of the nature of the breach, including categories and approximate number of Data Subjects concerned
- • The name and contact details of the Processor's data protection officer or other contact point
- • A description of the likely consequences of the breach
- • A description of the measures taken or proposed to address the breach
Data Transfers
The Processor shall not transfer Client Data outside the United Kingdom.
All processing, storage, and backup of Client Data shall take place exclusively within Microsoft Azure UK South. In the exceptional circumstance that a transfer of Client Data outside the United Kingdom becomes necessary, the Processor shall obtain prior written consent of the Controller and ensure appropriate safeguards in accordance with Chapter V of the UK GDPR.
Controller Obligations
The Controller shall:
- • Ensure it has a lawful basis for processing personal data and for instructing the Processor
- • Provide appropriate privacy notices to Data Subjects informing them of the processing through the Services
- • Obtain any necessary consents from meeting participants for recording and processing of personal data
- • Ensure that its Processing Instructions comply with Applicable Data Protection Law
- • Inform the Processor without undue delay if any Processing Instruction infringes Applicable Data Protection Law
Audit Rights
The Controller may audit the Processor's compliance with this Agreement by:
- • Requiring the Processor to provide evidence of compliance on request
- • Reviewing SOC 2 Type II audit reports (provided under NDA)
- • Conducting on-site audits with reasonable notice (at least 30 days)
- • Engaging independent auditors at the Controller's expense
Important Notice
This is a summary of the key provisions of the TakeNote Data Processing Agreement. The full legal agreement contains additional terms and conditions. For a complete copy of the DPA, please contact contact@takenote.ai.
Contact Information
TakeNote Ltd
7 Bell Yard
London WC2A 2JR
United Kingdom
Email: contact@takenote.ai
For data protection inquiries, please reference Document Reference: TN-DPA-2026-001
