Insights
FCA compliance insights, best practices, and thought leadership from the TakeNote team
What to retain from a client meeting and why — objectives and circumstances, suitability rationale, attitude to risk, capacity for loss, alternatives, disclosures, transcript evidence, retention periods and the decision trail behind the suitability report.
A practical checklist of the evidence to capture and retain after an adviser-client meeting — objectives, circumstances, risk and capacity for loss, recommendations, alternatives, agreed actions and the reasoning behind the advice.
Objectives, attitude to risk, capacity for loss and the rationale that ties them to the recommendation. A practical account of what each of these needs to contain — and the phrases that leave a file looking thin under review.
Which records an advice firm must retain, how long the different regimes actually require, and what separates a complete suitability file from a folder of documents that happens to be stored.
COBS 9A governs MiFID business and insurance-based investment products — a different rulebook from the COBS 9 most advisers quote. What it requires when gathering information, assessing suitability and evidencing the result.
A signed PDF proves agreement. But issue, delivery, reminders and exceptions prove diligence. Why regulated advisers need to retain the complete DocuSign journey — not merely its final page.
The gap between a generic meeting summary and a record of regulated advice aligned to FCA expectations — and why it matters more than you think when the FCA comes knocking.
TakeNote's summary engine works at two levels — a structured FCA-ready summary of any single meeting, and an aggregated view of every conversation you have ever had with a client. We explain how it works and why it changes the way advisers prepare.
Cafés, open-plan offices, conference lines — real client meetings are rarely studio-quality. We show how the TakeNote transcription engine handles background noise, overlapping speech, and code-switching without losing accuracy.
Overlapping voices, accents, background noise — real client meetings are messy. Here is how the TakeNote transcription engine and its post-processing layer produce clean, attribution-accurate transcripts every time.
AI-powered meeting intelligence is moving from novelty to regulatory infrastructure. We look at where the technology is heading and what it means for IFA firms navigating Consumer Duty and MiFID II in 2026.
COBS 9 and Consumer Duty set out exactly what a suitability record must contain. Most advisers know the theory — but do your meeting notes actually pass muster? A practical checklist.
The UK retained MiFID II's Article 16 call recording obligations after Brexit. We break down what the rules require, which conversations must be recorded, and how long you must keep them.
