Terms of Service

1. Introduction

Welcome to TakeNote.ai. These Terms of Service ("Terms") govern your access to and use of the TakeNote.ai website and audio transcription platform ("Service"), operated by ClientScan Limited, a company registered in England and Wales with its registered office at 7 Bell Yard, London, WC2A 2JR ("we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service. We recommend that you read these Terms carefully before using the Service.

2. Service Description

TakeNote.ai provides an AI-powered audio transcription service. Users may upload audio files to the platform, which are processed using artificial intelligence technology hosted on Microsoft Azure infrastructure to produce text-based transcriptions.

Transcriptions are generated by automated AI systems and, whilst we strive for accuracy, we do not guarantee that any transcription will be complete, error-free, or suitable for any particular purpose. You are responsible for reviewing and verifying all transcription output before relying upon it.

3. Eligibility

The Service is available to individuals aged 18 or over, and to businesses and organisations. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

4. Account Registration

To access the Service, you must create an account. You agree to:

• Provide accurate, complete, and current information during registration.
• Maintain the security and confidentiality of your login credentials.
• Notify us immediately at contact@takenote.ai of any unauthorised use of your account.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, misleading, or in breach of these Terms.

5. Subscriptions and Payment

The Service is available under both a free tier and paid subscription plans. Details of the features and limitations applicable to each tier are set out on our website and may be updated from time to time.

For paid subscriptions, you agree to pay all fees in accordance with the pricing and payment terms presented to you at the time of purchase. All fees are exclusive of applicable taxes unless stated otherwise. We reserve the right to change our pricing upon reasonable notice, with any changes taking effect at the start of your next billing period.

If payment fails or is not received, we may suspend or restrict access to paid features until the outstanding balance is settled.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

1. Upload, transmit, or process any content that is unlawful, defamatory, obscene, threatening, or otherwise objectionable.
2. Upload audio content for which you do not hold the necessary rights, permissions, or consents.
3. Use the Service in any manner that could damage, disable, overburden, or impair the platform or interfere with any other party's use of the Service.
4. Attempt to gain unauthorised access to any part of the Service, other accounts, or any systems or networks connected to the Service.
5. Use the Service to process audio containing sensitive personal data (such as health data, biometric data, or data relating to criminal offences) unless you have obtained all necessary consents and have a lawful basis for doing so under applicable data protection legislation.
6. Reverse-engineer, decompile, or disassemble any part of the Service or its underlying technology.

We reserve the right to suspend or terminate your access to the Service if we reasonably believe you have breached these acceptable use provisions.

7. Intellectual Property

7.1 Our Intellectual Property

All intellectual property rights in the Service, including but not limited to the website design, layout, software, algorithms, branding, and documentation, are owned by or licensed to ClientScan Limited. Nothing in these Terms grants you any rights in the Service other than the limited right to use it in accordance with these Terms.

7.2 Your Content

You retain all rights in the audio files you upload to the Service ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive licence to process it solely for the purpose of providing the transcription service to you. This licence terminates upon deletion of Your Content from our systems.

7.3 Transcription Output

The text output generated from your audio files belongs to you. We claim no ownership rights over your transcription output.

8. Data Handling and Retention

Audio files uploaded to the Service are processed using Microsoft Azure infrastructure and are deleted from our systems after processing is complete. We do not retain copies of your audio files beyond what is strictly necessary to deliver the transcription.

For full details of how we collect, use, and protect your personal data, please refer to our Privacy Policy.

9. AI Transcription Disclaimer

The transcription service is powered by artificial intelligence and automated speech recognition technology. You acknowledge and accept that:

• AI-generated transcriptions may contain errors, omissions, or inaccuracies.
• Accuracy may vary depending on audio quality, background noise, accents, dialects, technical terminology, and other factors.
• The Service is not a substitute for professional human transcription where a high degree of accuracy is required (including but not limited to legal proceedings, medical records, or regulatory filings).
• You are solely responsible for reviewing and verifying all transcription output before use.

10. Limitation of Liability

To the fullest extent permitted by law:

• The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunity, or goodwill, arising out of or in connection with your use of the Service.
• Our total aggregate liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim, or £100, whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11. Indemnification

You agree to indemnify, defend, and hold harmless ClientScan Limited, its directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your breach of these Terms, or your violation of any third-party rights.

12. Modifications to the Service and Terms

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We may also update these Terms from time to time. Material changes will be notified to you via email or a prominent notice on the website. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

13. Termination

You may terminate your account at any time by contacting us at contact@takenote.ai or through the account management features of the Service.

We may suspend or terminate your access to the Service immediately, without prior notice, if we reasonably believe you have breached these Terms. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall continue in full force and effect.

14. Third-Party Links

The Service may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access third-party sites at your own risk.

15. Cookies

The Service uses cookies and similar technologies to enhance your experience. By using the Service, you consent to the use of cookies in accordance with our Cookie Policy, which forms part of our Privacy Policy.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ClientScan Limited in relation to your use of the Service and supersede all prior agreements, representations, and understandings.

19. Contact

If you have any questions about these Terms, please contact us at: