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TakeNote

For UK financial advisers and wealth managers

AI meeting notes for financial advisers, built for FCA-ready records

TakeNote turns every adviser–client conversation into a structured meeting record, suitability evidence and follow-up actions — then reuses that data to fill provider forms.

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The problem

The meeting is where the advice happens. The paperwork is where it goes wrong.

  • Notes written from memory

    File notes are typed up hours or days later. Detail is lost, and what remains depends on the adviser rather than the firm.

  • Inconsistent suitability evidence

    Objectives, attitude to risk and capacity for loss are recorded differently by every adviser, which makes file checks slow and gaps easy to miss.

  • The same data typed again and again

    Client details discussed in the meeting are re-keyed into the CRM, the suitability report and every provider application form.

How it works

From conversation to completed workflow

  1. Record or import the meeting

    Record face-to-face on the TakeNote Recorder iPhone app or in the browser, or import a Microsoft Teams recording.

    See TakeNote Recorder

  2. Accurate adviser meeting transcription

    A speaker-separated transcript tuned for financial terminology — pensions, ISAs, drawdown, IHT — so the record reflects what was actually said.

    How transcripts work

  3. A structured, FCA-ready meeting record

    TakeNote turns the conversation into discrete fields: circumstances, objectives, attitude to risk, capacity for loss, vulnerability indicators, advice discussed and agreed next steps. The adviser reviews and approves before it is final.

    Client notes in TakeNote

  4. Follow-up actions, captured automatically

    Commitments made in the meeting become tasks with owners and due dates, so nothing agreed with the client is forgotten.

    Tasks from transcripts

  5. Reports, provider forms and signatures

    Draft suitability reports from the record, auto-fill provider PDF forms from the client data already captured, and send for e-signature with DocuSign.

    Provider form auto-fill

FCA and compliance

Meeting records your compliance team can rely on

A suitability report states the conclusion. The meeting record is the evidence of how the firm got there. TakeNote captures that evidence in the same structure for every adviser, with the transcript kept alongside it.

TakeNote supports your obligations; it does not replace adviser judgement. Every AI-generated note is reviewed and approved by the adviser before it becomes the record.

Read how TakeNote supports FCA compliance
  • Supports COBS 9 and 9A suitability evidence with a consistent structure for every meeting
  • Near-contemporaneous records, generated minutes after the meeting ends
  • Full transcript kept alongside the summary, so reviewers can check the source
  • Configurable retention, with a five-year default to support MiFID II record-keeping
  • Structured vulnerability and Consumer Duty evidence fields
  • Encryption in transit and at rest, per-firm data isolation and audit logging

Benefits

Why advice firms choose TakeNote

  • Hours back every week

    Replace 30–60 minutes of write-up per meeting with a few minutes of review.

  • Consistent files across the firm

    Every adviser produces records in the same structure, so file checks are faster and fairer.

  • Less re-keying, fewer errors

    Client data captured once flows into reports and provider forms, and is ready to update your CRM — instead of being typed again by hand.

  • More attention on the client

    Advisers can listen and advise rather than take notes during the meeting.

Also see security, data residency and e-signatures.

FAQ

Frequently asked questions

What are AI meeting notes for financial advisers?

They are meeting records produced automatically from a recording of an adviser–client conversation. TakeNote transcribes the meeting and turns it into a structured note covering the client’s circumstances, objectives, attitude to risk, capacity for loss, advice discussed and agreed actions, which the adviser then reviews and approves.

Are TakeNote meeting notes FCA compliant?

TakeNote is a documentation tool, not a regulated activity, and no software can make a firm compliant on its own. It is designed to support FCA obligations such as COBS suitability evidence and record-keeping by producing consistent, near-contemporaneous records that the adviser reviews. Your firm remains responsible for compliance.

How is this different from a generic AI notetaker?

Generic notetakers produce a freeform summary. TakeNote captures the specific points a suitability file needs, keeps the transcript as evidence, creates follow-up tasks, and reuses the client data to fill provider forms and reports.

Does it work for face-to-face meetings?

Yes. Advisers can record in-person meetings on the TakeNote Recorder iPhone app or in the browser, and import Microsoft Teams recordings for virtual meetings.

Where is client data stored?

Client data is encrypted in transit and at rest and isolated per firm, with role-based access controls and audit logging. A Data Processing Agreement is provided as standard, and our data residency page sets out where data is processed.

Insights

Further reading for advice firms

See AI meeting notes built for advisers

Book a short demo and we’ll show you a real meeting turned into a structured record, follow-up tasks and a pre-filled provider form.

Request a demoSee pricing